Contact us

Get in touch

For questions, feedback, billing enquiries, or account help, email us at:

info@jajasoft.org

We typically reply within 1–2 business days.

Send us a message

Send

What to include in your message

• The email address registered to your account.
• A brief description of the issue or request.
• The job ID if your message concerns a specific render (visible on your dashboard or in your notification email).
• Screenshots or the full error message text if something went wrong.

Frequently asked questions

My render failed. What do I do?
Renders can fail if the script is unusually long, if the stock media APIs are temporarily unavailable, or if the server is under heavy load. Try re-submitting with a slightly shorter script. If failures persist, email us with your job ID and we'll investigate.

How do I cancel my subscription?
Cancel any time in your PayPal account (Settings → Payments → Automatic payments), or email us from your registered address and we'll cancel it for you and confirm by reply within 1–2 business days.

How do I delete my account?
Email us from your registered address and request account deletion. We will delete your account and all associated data within 5 business days and send you a confirmation.

My video expired before I could download it.
Rendered videos are kept for 30 days, then permanently deleted from our servers and cannot be recovered. Be sure to download your videos before they expire; you can always re-submit the same script to generate a new copy.

Can I upgrade or downgrade my plan?
Plan changes are handled manually at this stage. Email us and we'll take care of it the same day.

I have a feature request.
We love hearing what you need. Send us a message — every request is read and logged.

About

jajavideo is a JajaSoft product. We build focused, affordable tools for creators.