We're a small team and we read every message.
For questions, feedback, billing enquiries, or account help, email us at:
We typically reply within 1–2 business days.
My render failed. What do I do?
Renders can fail if the script is unusually long, if the stock media APIs are temporarily unavailable, or if the server is under heavy load. Try re-submitting with a slightly shorter script. If failures persist, email us with your job ID and we'll investigate.
How do I cancel my subscription?
Email us from your registered address and ask to cancel. We'll process the cancellation and confirm by reply within 1–2 business days.
How do I delete my account?
Email us from your registered address and request account deletion. We will delete your account and all associated data within 5 business days and send you a confirmation.
My video expired before I could download it.
Rendered videos are kept for 15 days, then permanently deleted from our servers and cannot be recovered. Be sure to download your videos before they expire; you can always re-submit the same script to generate a new copy.
Can I upgrade or downgrade my plan?
Plan changes are handled manually at this stage. Email us and we'll take care of it the same day.
I have a feature request.
We love hearing what you need. Send us a message — every request is read and logged.
jajavideo is a JajaSoft product. We build focused, affordable tools for creators.